In every occupation there are employees who perform the work tasks, and employees who oversee the work performed by others. Many managers often progress up from the rank and file into their leadership roles. Management training courses often are part of the personnel process that help managers transition from subordinate to 롤대리.
A manager may work on the front line of customer service, or he or she may operate in the background. The distinctions between subordinates and personnel who supervise may not be cut and dried in some work environments.
In retail industries, for example, such as super markets, the hospitality industry, and the food and beverage industries, managers are often on the front line of customer service. A recruitment tactic for these industries is the offer to groom managers from existing subordinate staff. Staff may essentially function as managers while they train. Such a scenario of on the job training is not uncommon.
The turnover rate in the retail industry is often high, and the need to continue services requires developing talent from among existing staff. Staff are often cross trained to step into roles should an unexpected employee shortage occur. Employees may be tasked to help with cross training other staff. Consequently, there is crossover in work tasks between a manager and his or her staff.
Because of a lot of cross training it can be difficult for customers to pick out the manager at a business establishment. This occurs when an employee not only performs tasks, but also oversees those who perform them. Employees can become as versatile in skills as a manager. An employee may perform management related tasks. Management training courses can assist employees into making an official transition into a management role, and prepare existing managers to receive formal training to become more skilled managers.